The collaboration leverages ChargerHelp’s EMPWR Technician App across SPATCO’s network of more than 150 electricians in 15 states. This platform standardizes field troubleshooting and guides technicians through real-time diagnostics, cutting resolution times from days to hours. More critically, it embeds preventive maintenance routines into regular service visits, aiming to address issues before they escalate to full outages.
The timing is strategic. Recent data shows that in Q4 2024, 20% of EV drivers left public charging stations without completing a session due to equipment failures—figures that raise red flags for regulators and drivers alike. California’s proposed AB 1423 bill would fine operators up to $2,500 for each extended charger outage, underscoring how uptime is shifting from a customer service metric to a compliance requirement.
The partnership arrives as the EV charging sector enters a phase of tighter oversight and greater expectations. Beyond California, policymakers nationwide are pushing for standardized definitions of charger uptime and mandating more transparent performance data from providers. With EVs projected to make up over 9% of retail vehicle sales—roughly 1.2 million units—charging infrastructure can no longer afford to be unreliable.
SPATCO’s integration of ChargerHelp’s software into its field service model signals a shift in how operators approach maintenance—prioritizing continuous uptime over reactive fixes. The two companies are betting that proactive, tech-enabled service models will not only reduce regulatory exposure but also help win new contracts as investors and public agencies start tying funding to operational performance.
Initial rollouts of the integrated service approach are slated for high-traffic markets this quarter, with expansion plans already in development. While this partnership may not be the only one of its kind on the horizon, it sets a notable precedent for how infrastructure players can adapt to a new era of accountability in EV charging.
